RELEASE: To further improve the Rogers Place fan experience, new enhanced security
In a bold move to elevate the fan experience and ensure the highest standards of public safety, Rogers Place has announced a comprehensive rollout of enhanced security protocols ahead of the upcoming slate of concerts, hockey games, and entertainment events.
The state-of-the-art multipurpose arena — home to the NHL’s Edmonton Oilers and a central hub for world-class performances in downtown Edmonton — unveiled the new security measures in an official release earlier this week. The changes aim to improve the overall flow of foot traffic, reduce wait times at entry points, and most importantly, ensure that every patron feels safe and protected while enjoying their favorite events.
This sweeping update includes upgraded walk-through metal detection systems, bag screening enhancements, facial recognition pilot programs, new staff training initiatives, and a more robust communication system between venue security and local law enforcement agencies. Fans can expect a noticeable change at the gates starting immediately.
A Fan-First Approach Rooted in Safety
“Everything we do at Rogers Place is for the fan,” said Tim Shipton, Executive Vice President with the Oilers Entertainment Group (OEG), which manages the facility. “We believe that feeling safe is a fundamental part of enjoying any event — whether you’re here for a playoff game or a live concert. These security upgrades reflect our ongoing commitment to creating an environment that’s not only safe, but seamless and enjoyable.”
Fans who’ve attended events in recent years have experienced varying levels of congestion during peak entry times. The new systems are designed to minimize those bottlenecks while introducing higher-grade scanning technology that doesn’t compromise on security.
“People shouldn’t have to choose between speed and safety,” Shipton added. “With these changes, we’re offering both.”
Technology Takes Center Stage
One of the most noticeable upgrades is the introduction of Evolv Express security scanners, a next-generation system that uses advanced sensor technology and artificial intelligence to detect weapons and other prohibited items without requiring fans to empty their pockets or remove bags in most cases.
These scanners, already in use at other major venues such as Madison Square Garden and Mercedes-Benz Stadium in Atlanta, promise to transform the guest arrival experience. With their high-throughput capabilities, the scanners can screen up to 4,000 people per hour — a game changer for an arena that hosts upwards of 18,000 guests per night.
“It’s fast, it’s efficient, and it adds a layer of comfort,” said Michelle Delaney, Director of Guest Experience at Rogers Place. “We’ve conducted multiple trial runs, and the feedback has been overwhelmingly positive. It’s a smarter way to do security.”
Facial Recognition Pilot Program: The Future of Ticketing and Access?
In addition to physical screening enhancements, Rogers Place is piloting a facial recognition access program for season ticket holders and VIP guests. This optional program allows pre-registered guests to enter through dedicated express lanes using biometric identification, eliminating the need to show tickets or scan QR codes.
While still in the trial phase, this technology represents a major step toward a more personalized and secure experience. Privacy and data protection are paramount, with OEG assuring fans that all biometric data is encrypted, stored securely, and never sold or shared.
“This is about convenience and security,” said Delaney. “Facial recognition allows us to verify identity without physical contact, which can also be important in reducing disease transmission in high-traffic areas.”
Bag Policy Updates and Clear Bag Promotion
As part of the new security rollout, Rogers Place is implementing a stricter bag policy. Only bags smaller than 6.5” x 4.5” (roughly the size of a clutch) will be allowed without inspection. Larger bags up to 12” x 6” x 12” must be clear and are subject to screening. Backpacks and oversized items will no longer be permitted.
To assist fans in adjusting to the new policy, Rogers Place is launching a “Clear is Cool” promotion, distributing branded clear bags for free at select events in April and May. Fans can also purchase them online or at the venue’s retail locations.
“The idea is to be proactive,” explained OEG’s Security Director Shawn Merrick. “We’re not just enforcing rules; we’re helping fans adapt. Clear bags improve transparency and speed up inspections.”
Unified Command Center and Emergency Response Upgrades
Perhaps one of the less visible but most critical enhancements is the expansion of the Rogers Place Unified Command Center, a hub for security monitoring, crowd control, and communication between law enforcement, emergency services, and venue staff.
This hub now includes real-time surveillance with AI-assisted video analytics, improved radio systems, and incident-tracking software that allows for faster response times to any emergencies inside or outside the venue.
“Whether it’s a lost child, a medical emergency, or an unruly guest, our team can now react in seconds rather than minutes,” Merrick said. “This backend technology is vital to ensuring the public never feels unsafe — even during the biggest and busiest nights.”
Training and Transparency: People Matter Too
Alongside the technology investments, OEG has placed renewed focus on its people-first approach to security staffing. All guest services and security personnel will undergo new training modules that emphasize de-escalation, crowd dynamics, and emergency response protocols.
The goal is to ensure that every staff member — from the parking lot to the ice level — is equipped with the tools and knowledge to handle a variety of situations with professionalism and poise.
“There’s no substitute for well-trained people,” said Delaney. “Technology supports us, but it’s our staff who build trust with our guests.”
Transparency is also key. OEG will be hosting a Security Awareness Town Hall in May, where fans can ask questions, learn more about the changes, and even tour parts of the security system.
Accessibility and Inclusion at the Core
Rogers Place is also ensuring that all changes align with its ongoing mission to foster an inclusive and accessible fan environment. New walk-through detectors are wheelchair-accessible, and trained staff are available to assist guests with disabilities or medical needs who may require alternate entry processes.
In addition, service animal policies remain unchanged, and staff are being re-briefed on how to offer discreet and respectful assistance when needed.
“Security should never come at the cost of dignity,” said Shipton. “Our mission is to enhance the fan experience for everyone — not just some.”
Local Response: Fans React to the Changes
Early fan reactions to the new protocols have been mostly positive, especially among those who have attended games in other arenas that use similar technologies.
“I went to a Raptors game in Toronto last year, and they had the new metal detectors. It was a breeze,” said Marcus Nelson, a long-time Oilers season ticket holder. “If Rogers Place is doing the same, I’m all for it. Anything that gets me in my seat faster with a cold beer in hand — and keeps my kids safe — is worth it.”
Others, while supportive, expressed the need for clear communication and transparency.
“I appreciate the upgrades, but I want to know how my data is handled if I use facial recognition,” said Emily R., who frequently attends concerts. “As long as they’re upfront about it, I’m good.”
What Fans Need to Know Before Attending Events
To prepare for the new policies, Rogers Place encourages all fans to:
- Arrive early: Gates open 90 minutes before most events.
- Travel light: Use a small clutch or bring a clear bag.
- Review ticketing information in advance for express lane eligibility.
- Download the Rogers Place app, which now includes real-time entry wait times, bag policy reminders, and digital maps.
- Opt in to security notifications for real-time updates during events.
Fans can visit the official RogersPlace.com/security page for ongoing updates and FAQs.
Looking Ahead: Raising the Bar Across Canada
With these changes, Rogers Place becomes one of the most technologically advanced and safety-conscious venues in Canada — a benchmark that other arenas may look to emulate.
As security needs evolve in a changing world, venues like Rogers Place are reimagining what it means to protect and serve the public. But it’s not just about preventing threats; it’s about fostering trust, improving flow, and ensuring that every fan can focus on what they came to do: cheer, sing, celebrate, and connect.
“Our responsibility is not just to keep people safe,” said Shipton. “It’s to help them feel welcome. And that starts the moment they walk through the door.”
Welcome to the New Standard
Rogers Place has long been celebrated for its architectural brilliance, vibrant fan atmosphere, and top-tier entertainment. Now, with its latest round of security enhancements, it’s poised to lead a national conversation about what it truly means to deliver a world-class fan experience.
In the words of one longtime fan: “The games are great. The concerts are unforgettable. But knowing I’m safe? That’s priceless.”
